Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it, unused and unopened, with all tags, seals, accessories, and original packaging intact. You will also need the receipt or proof of purchase.
To request a return, please contact us at info@stepcigs.com before sending your item back.
Approved returns must be sent to:
2861 Congressman Ln.
Dallas, TX 75220
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part.
If we provide you with a prepaid return shipping label for such a return, the cost of the return shipping label will be deducted from your refund.
If your return is the result of an incorrect, damaged, or defective item sent by us, we will cover the return shipping cost when applicable.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item is defective, damaged, or incorrect, contact us promptly at info@stepcigs.com so we can evaluate the issue and make it right.
Please include your order number and, when applicable, photos showing the issue.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.
For health, safety, and regulatory reasons, products that have been opened, used, or have had a tamper-evident seal broken may not be eligible for return, except in cases of qualifying defects or where otherwise required by applicable law.
Gift cards and items specifically identified as Final Sale are not eligible for return.
Please contact us at info@stepcigs.com if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to receive a different item is to return your eligible item and, after the return is accepted, place a separate order for the new item.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the eligible refund amount will be issued to your original payment method within 10 business days. Any applicable return shipping costs may be deducted from your refund as described above.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@stepcigs.com.